Welcome to Simly agent helpdesk!

In fact, no!

Since most eSIMs cannot be reinstalled, removing your eSIM may result in its permanent loss.

 

To save data, we strongly advise temporarily turning off the eSIM when not in use or simply switching off Cellular Data. 

Note that the validity of the eSIM will only start running once it connects to a compatible network. Do not be afraid to turn it on before you fly!

Need help? Our Customer Care Team is here to help you.

As long as your device and network support it, yes you can use tethering.

 

If your device is iOS operated:

1. Navigate to Settings.

2. Personal hotspot

3. Tap "Allow Others to Join".

Check the eSIM installation page to see if APN is needed. If the eSIM requires the APN to be manually configured, you must also set up the hotspot APN as follows:

 

1. Go to your device's Settings.

2. Navigate to Cellular/Mobile Data.

3. Navigate to Cellular/Mobile Data Plans and select your eSIM.

4. Navigate to the Cellular/Mobile Data Network.

5. Enter the APN from the eSIM installation details in the Personal Hotspot APN field in lower case, and as one whole word.

6. Leave the username and password fields empty.

 

If your device is Android operated:

 

Please follow these steps to enable your device's hotspot:

 

1. Before enabling Hotspot and tethering, configure an APN if needed.

2. Navigate to Settings on your device from the Home screen pulling down the notification bar.

3. Navigate to Network & Internet.

4. Tap "Hotspot & tethering," then "Wi-Fi hotspot," and then enable the Wi-Fi hotspot.

 

Further questions? Our Customer Care Team is here to help you.

Definitely yes!

After setting up and labeling your eSIM, you will be asked to choose your preferred line for calls and SMS. Make sure you select your Primary line to keep receiving calls on it.

Please take into account that data roaming fee may still apply to the call service based on your service operator.

 

We would love to hear from you. Contact our Customer Care Team.

At certain times you might want to remove your eSIM, but “when” is what really matters here, as we’ll explain below.

To remove your eSIMs, go to your device's Mobile/Cellular Settings, choose the eSIM, and then select "Remove Mobile Data Plan." Phrases to tap may differ according to the devices.

So, when?

If you no longer need it

So, your plan is not to use your eSIM again? Then yes, you can remove it safely.

If the case is that you have a Simly eSIM that is limited to one use only or can’t be topped up, then absolutely you can remove your eSIM.

 

If your package on the eSIM has expired

Let’s agree that, as long as you have an active package on your Simly eSIM you should NOT remove it. You may check your account on Simly’s App to get that answer. Once expired, go ahead!

You want a new eSIM for the same country as your previous one

Each time you purchase an eSIM, you will receive a new eSIM which must always be installed. To avoid confusion about which eSIM is in the device, it's always best to start the installation from scratch.

Contact our Customer Care Team for any questions.

Our eSIM is mainly a data SIM. Thus, you can use it to make calls or send messages over the internet only – WhatsApp services for instance.

Phone calls and SMS text messages aren’t supported by most of our eSIMs.

 

However, a few do! To know if your eSIM supports voice calls and messages too, kindly check the description when browsing the different options. You can then choose the plan type that fits your purpose in our Simly App.

Before purchasing an eSIM, you need to make sure your device is eSIM compatible.

New released smartphones and devices do support eSIMs, and here is a list to help you out:

Apple

iPhone 14, iPhone 14 Plus, iPhone 14 Pro, iPhone 14 Pro Max

iPhone 13, iPhone 13 Pro, iPhone 13 Pro Max, iPhone 13 Mini

iPhone 12, iPhone 12 Mini, iPhone 12 Pro, iPhone 12 Pro Max

iPhone 11, iPhone 11 Pro, iPhone 11 Pro Max

iPhone XS, iPhone XS Max, iPhone XR

iPhone SE (2020, 2022)

iPad Air (3rd & 4th generation)

iPad Pro 11‑inch (1st, 2nd, & 3rd generation)

iPad Pro 12.9‑inch (3rd, 4th, & 5th generation)

iPad (7th, 8th, & 9th generation)

iPad Mini (5th & 6th generation)

Excluded versions: iPhone from Mainland China, iPhone from Hong Kong and Macao (with the exception of iPhone 12 & 13 mini, iphone SE 2020 and iPhone XS)

Note that iPads with 4G features only support eSIM.

Samsung

Samsung Galaxy S22 Ultra 5G, S22+ 5G, S22 5G

Samsung Galaxy S21 Ultra 5G, S21+ 5G, S21 5G

Samsung Galaxy S20, S20+

Samsung Galaxy Z Flip, Z Flip3 5G

Samsung Galaxy Z Fold3, Z Fold2, Fold

Samsung Galaxy Note 20 Ultra, Note 20+, Note 20

Excluded versions: The Samsung Galaxy S20 FE and S21 FE 4G or 5G does not support eSIM, Samsung S20/S21 and Galaxy Z Flip 5G from US, Samsung Note 20 Ultra and Samsung Galaxy Z Fold 2 from US and Hong Kong. Samsung devices from South Korea (except for Galaxy Z Flip4 and Samsung Galaxy Z Fold4)

As long as the One UI 4 update is loaded, Samsung S21 series devices from Canada and the USA (excluding FE variants) may support eSIM. To verify if your Samsung device is eSIM capable, kindly contact your carrier.

Google

Google Pixel 2 & 2XL

Google Pixel 3 & 3 XL, 3a & 3a XL

Google Pixel 4, 4a & 4 XL

Google Pixel 5

Google Pixel 6, 6 Pro, 6a

Google Pixel 7, 7 Pro

Excluded versions:Google Pixel without Google Fi service, Google Pixel 3 bought in Australia, Taiwan or Japan (Also phones bought with US or Canadian carriers other than Spring and Google Fi), Google 3a phones bought in Japan or with Verizon service

Huawei

Huawei P40

Huawei P40 Pro

Huawei Mate 40 Pro

The Huawei P40+ doesn’t support eSIM.

After purchasing your eSIM plan from Simly and getting the QR code, you need to activate your eSIM. Follow the steps below whether you were an apple or android user.

On iPhone:

Scan the QR code provided by Simly using your camera or install the eSIM manually using the SM-DP + Address & Activation code

 Tap the notification “Cellular Plan Detected”

Tap “Continue” on the Settings page

Select “Add Cellular Plan”

 

On Android (Samsung):

 Go to Settings > Connections

 Tap SIM card manager

Select “Add mobile plan”

Select “Add using QR code”, and then scan the QR code or install the eSIM manually using the SM-DP + Address & Activation code

On Android (Google):

Tap Network & internet from Settings

 Tap + next to Mobile network

 Tap Don’t have a SIM card?

Scan the QR code

Tap Activate to add the eSIM to your device